我在一周之内就收到了三封谈论这个问题的邮件：“这不起作用，海茵博士！”
One week brought three emails all dealing with the same issue: "it didn't work, Dr." Heins!
受众会根据内容判断你的邮件，这在影响某人是会点击查看还是投诉时发挥最大的作用。
Your audience will judge your mail based on the content. It plays the biggest role in influencing whether someone will click or complain.
我是第一个承认建立、管理和维持邮件列表的价值是有作用的。
I'll be the first to admit that generating, managing and maintaining the value of mailing lists is work.
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