当消费者从你那里购买产品，与你的销售代表交谈，或者退换产品的时候，一个真正的客户关系管理产品或服务能帮助你记录这些数据，然后通过这些数据来增加对客户的了解。
When a customer buys from you, chats with your sales rep and maybe returns a product, a true CRM product or service can help you mine this data and use it to know more about your customers.
构建一个大脑并非没有可能，如果我们成功了，十年内，我们将通过全息图像与你交谈。
It is not impossible to build a brain, and if we succeed, in 10 years we will send a hologram to talk to you.
举个例子，假定你要建立一个新一代的在线宠物商城，那么你很可能通过与Pets.com或者WebVan的老雇员的交谈学到很多的东西。
For example, suppose you wanted to build a next generation online pet store, you’d probably learn a lot from speaking with former Pets.com or WebVan employees.
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