CWQM有三个方面，被称为朱兰三部曲：质量计划，质量控制和质量改进。
CWQM was divided into three, into what has become known as the Juran Trilogy: quality planning, quality control and quality improvement.
作为质量计划的一部分，顾客要求和引用的顾客技术规范必须包括在产品实现的策划中。
Customer requirements and references to its technical specifications shall be included in the planning of product realization as a component of the quality plan.
顾客要求和引用的顾客技术规范没有包括在产品实现的策划中作为质量计划的一部分。
Customer requirements and references to its technical specifications do not be included in the planning of product realization as a component of the quality plan.
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