通过企业客户知识管理现状调查和审计工作,对企业客户知识战略差距进行了分析。
The corporate knowledge strategic gap in customer knowledge is analyzed based on survey and audit of the current state of corporate CKM.
面对面调查和邻里审计是两个主要的数据收集方法。
Face-to-face surveys and neighborhood audits were the two primary methods of data collection.
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