解决客户抱怨 Resolve customer complaints 开展定期的在用户处产品审核工作 Conduct regular pro-active product audits at customer facility 负责用户对公司的质量体系审...
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与公司及其他单位、其他人员沟通，如生产、仓库、交通和配送，确认订单情况，解决客户抱怨。
Communicate with staff from other areas in the organization, such as production, warehouse, transport, or distribution to confirm the status of orders and resolve customer complaints.
在你明白客户为什么不满之后，向他们道歉，即使你不认同他们的抱怨，至少要让他们知道你肯定他们的看法，并且会努力找到解决的方法。
Once you understand why the customer is upset, apologize. Even if you don't agree with their complaint, you are at least letting them know you validate them and will work towards a resolution.
或者客户抱怨他们需要更加灵活的应用程序，或者他们想在开发的早期就可以解决风险问题。
Or the client complains that they need more flexibility or they want to tackle risk early.
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