通过这种工作经历，你很可能学到很多有关如何提供高效的客户服务和解决纠纷的技能。对于任何管理人员来说，这两项技能都不可或缺。
Chances are the experience taught you plenty about providing efficient customer service and mediating disputes — two valuable skills for any manager.
任何纠纷都需要解决，任何权利都需要救济。
Any of disputes need be solved any of right need be redressed.
当出现任何争议或索赔请求时，双方应明确约定实施该种替代纠纷解决程序的类型和规则。
Upon the occurrence of any dispute, controversy or claim, the parties shall define the type and the rules for the implementation of such alternative resolution.
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