并结合开发知识库的实践和经验，介绍了网站型知识库兼虚拟咨询台的制作方法和所具功能。
It also introduced the method and the functions of making reference bank website basing on the practice and the experience.
为了解国内图书馆开展虚拟咨询服务的现状，笔者调查研究了2 3个有代表性的图书馆的虚拟咨询台，包括公共图书馆、高校图书馆和专门图书馆。
This paper introduces the services provided by Virtual Reference Desk of 23 libraries, including the typical public library, academy library and special library in China.
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