最后从项目目标、咨询员的影响和成本效益分析三个角度探讨了虚拟咨询方式的选择。
At last, from three aspects such as the reference purpose, staff's impacting and cost-benefit analysis, the author discusses the choice for the ways of virtual reference.
第二节提出了虚拟咨询组织在实际运行中应该解决的沟通、文化矛盾和信任关系脆弱等管理问题。
The second section discusses the management problems of communication, cultural contradiction, and fragile trust in virtual consulting organization.
本文通过对FAQ知识库的建设与设计方法的论述，倡导对FAQ知识库内容的积累，为虚拟咨询知识库做好准备。
FAQ knowledge base will be constructed and the method of designing will be discussed in order to accumulate FAQ knowledge base contents and prepare for unreal consultation knowledge base.
应用推荐