目的缩短病区药品领用时间，提高病人对医院的整体满意度。
Objective to shorten the time of drug reception for ward areas and improve the overall satisfaction level towards the hospital.
结果有效缩短了病区药品领用时间，提高了工作效率和整体满意度。
Results the time of drug reception for ward areas was effectively shortened and work efficiency and the overall satisfaction level were improved.
方法运用信息技术，通过业务流程重组实现病区药品领用流程的优化。
Methods The process of drug reception for ward areas was optimized by means of information technology and through business process reengineering.
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