引导他人致力于服务客户以及适应改变这两个交叉难题的能力
An ability to focus others on the twinissues of serving customers and managing change.
能够为客户提供个性化服务，我们非常自豪，并且我们还致力于提供对于我们的服务所需的经验。
We pride ourselves on giving personal service to our customers, and we want to provide the experience that you want with our service.
我们必须更加致力于迎合航空乘客对于他们所享受服务的期望，解决那些导致客户不满意的问题。
More needs to be done to manage air passengers' expectations about the service they will receive and to address those issues that are causing discontentment.
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