服务识别包括分析上述和其他输入，以便发现和描述“候选服务”，即IT可为自动化业务而提供的能力。
Service identification involves analyzing these and other inputs to discover and describe "candidate services" that represent capabilities that it could potentially provide to automate the business.
如果你的公司有QA工程师保佑，而不仅仅是只有QA分析人员，他们会发现自己也要针对服务层开发自动化测试。
If your company is blessed with QA Engineers, as opposed to mere QA Analysts, they too may find themselves writing automated tests against the services layer.
万一服务器不能下此结论，要让自动化操作成为可能，那么方法就只能够依靠用户了。 Josh Bernoff指着Facebook允许用户修改他们发现的不恰当的信息的按钮说。
“The way to make this work in cases where machines can’t make decisions is to tap into the members, ” he said, pointing to Facebook’s buttons that allow users to flag material they find inappropriate.
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