通过准备和执行销售行动计划建立新的客户维系老客户。

Establish new business and maintain existing business accounts through the preparation and execution of action plans.

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为了维系老客户，运营商花费了大量的人力、物力，维系成本变的越来越高。

In order to maintain old customers, operators spend a lot of manpower, resources, and maintaining the increasingly high cost of change.

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自2002年2月的北京建行客户服务中心外呼组成立起，就视服务为一种文化与信仰，以客户满意度为依归，凭借优质的服务，探索和开拓新客户，维系老客户。

From 2002 February the outbound team of Beijing Branch Call Center was founded, They set the satisfied rate of customer as the basement, search after the new customers and hold together the old ones.

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