当我们倾听的时候，我们获得了有关人们和环境的知识与理解。
When we listen, we gain knowledge and understanding about people and circumstances.
我一开始思考出行、阅读电子邮件和与同学交谈时，就会把书本知识置之脑后。我在学校里时常感到紧张，担心老师会不会在课上点我，担心自己能否理解老师的问题。
My book knowledge fell by the wayside as I thought about the basics of getting around, reading emails and talking with my classmates, I was often nervous at school, worried about whether the teachers would call on me in class and whether I'd understand their questions.
第二篇文章描述了理解你所构建系统的客户（Customers） 与 用户（Users），以及获取这些知识所需的六个步骤。
The second article of this series described six steps to formally understand the Customers and the Users of the system you are building, and to capture this knowledge in rigorous artifacts.
应用推荐