“孤单的人把社交世界看成威胁，”他说，“他们也许意识不到这点，但往往孤单个体看待别人很消极。”

"People who feel lonely view the social world as more threatening," he says. "they may not be aware they are doing it, but lonely individuals think negatively about other people."

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来自美国的外科医生说，我们不把你当病人看待，我们把你看成敌人。

And the surgeon from the Americans, they say we not see you as a patient. We see you as the enemy.

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看待问题的积极办法是将问题看成机会。那么在你遇到客户问题或者挫败的时候，这种方法是怎样来减少自我防卫的抵触思想诱惑的。

A positive way to view problems is to think of them as opportunities. How can this approach reduce the temptation to respond defensively to customers' problems or frustrations?

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