如何留住老客户、寻找新客户，如何满足客户需求、让客户满意、提高客户忠诚度，这些问题亟待解决。

Some issues must be addressed, such as how to maintain the former customers, how to look for new customers and how to satisfy the customer' s demand, making them faithful to the hotel.

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询价与报价是客户与企业接触的第一步，是企业获得潜在客户、获得客户订单、挽留住老客户的重要一环。

Inquiry and quoted is clients and enterprises' initial osculatory, and also plays an important role to obtain latency client, get client order, detain old client.

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其他一些拍卖行也在大力开展葡萄酒知识普及活动，目的是提高自身的竞争力，在留住老客户的同时招揽新客户。

Other auction houses are also boosting wine-education efforts, seeking to lure new customers and retain existing ones in a competitive environment.

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