从物流企业服务质量评价的实际出发，借用李克特量表、采用七梯级来划分物流企业服务质量状态。
Logistics enterprises from the quality of service evaluation of the actual conditions, borrowing Likert scale, using seven steps of logistics enterprises to the quality of service status.
第2章，系统研究服务质量、物流企业、评价方法等相关文献，了解已有研究成果；
Chapter 2, researching service quality, logistics, evaluation methods and other related documents, understanding the existing research results;
目前，我国对于物流服务质量的研究和实践工作还比较少，对物流服务质量的评价研究更是相对缺乏。
Currently, in China, the study and practice on service quality of logistics is still few, the study of service quality evaluation of logistics is also very rare.
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