本文首先论述国内外物流服务质量研究的现状，对第三方物流服务质量概念及相关理论进行探讨。
This paper first discusses the present studies on logistics service quality in home and abroad, and reviews the concepts and relevant theory of logistics service quality.
研究结果表明，顾客满意、物流服务质量、转换成本和人际关系是TPL企业顾客忠诚的主要影响因素。
The results show that customer satisfaction, logistics service quality, switching costs and interpersonal relationships are the main factors influencing TPL enterprise customer loyalty.
西方国家物流 业的服务质量研究工作经历了传统管理、工 业 化方式和顾客 化方式等阶段。
The studying of logistics service quality on European country industry experienced the orthodox management, the industrialization mode and client trend and so on.
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