组织如何确定顾客满意、不满意和忠诚？
HOW do you determine CUSTOMER satisfaction, dissatisfaction, and loyalty?
客户满意和忠诚与企业收益密切相关。
Loyalty and customer satisfaction, meanwhile, forge an intimate connection with the bottom line.
感知价值对顾客满意和忠诚均有显著正向影响。
The variable of perceived value had obvious effect on customer satisfaction and loyalty.
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