热情耐心地处理游客投诉，并上报主管部门。
Receive and dispose the complaint sincerely, report the opinion to director management.
游客投诉说，他们遭到卫生官员的“绑架体检”，并要他们付高额体检费。
Tourists complain of being kidnapped by health officials and told to pay for costly tests.
报告根据游客的意见和投诉排出了60个城市。
Thee report ranked 60 cities based on tourists' comments and complaints.
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