国家制定有关消费者权益的法律、法规和政策时，应当听取消费者的意见和要求。
The state shall listen to consumers' opinions and demands when formulating laws, regulations and policies relating to the legitimate rights and interests of consumers.
第二十六条国家制定有关消费者权益的法律、法规和政策时，应当听取消费者的意见和要求。
Article 26 the State shall heed to the opinions and demands from consumers when making laws, regulations and policies concerning consumer rights and interests.
戴尔的电话代表都具有很强的能力，他们被训练得能在同时提问和倾听消费者，记录他们的详细意见和要求，然后做出行动。
Dell's phone representatives were highly skilled, trained both to ask questions and to listen to customers, recording details of their preferences and requirements and then acting on them.
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