金融业流程变革管理：六西格玛还是精益？
Process Change Management of Financial Industry: Six Sigma or Lean?
本文试图对影响流程变革管理的关键因素及其动态机制进行深入研究。
In this dissertation, we try to do some research on influencing factors and dynamic mechanism of business process change management.
首先，从“硬”因素和“软”因素两个角度提出了流程变革管理的影响因素模型。
First, we provide the influencing factors model of business process change management from "hard" and "soft" views.
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