你们网站上说，你们公司会在收到退货后的三个工作日内把钱还给我，但现在已经过了五个工作日，我还没有收到任何退款。
It says on your website that your company will pay back the money within three working days of you receiving the returned item, but it's been five working days and I haven't received anything.
在我们收到退款前，医院账单归我们所有。我们手里没有您的任何收据，也没有任何东西可以归还给您。
Until we receive the refund, the hospital bills belong to us, not you. We do not hold any of your receipt and have nothing to return to you.
我确实至今没有收到我的包裹，请帮忙安排退款，或者你们有一些其他的方式可以解决？
I have not received my package exactly by now, please help me to refund it or you have any other way to solve it? If you can't, I think I only to complain to bbb. org.
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