这家人向一位高级船员提出过正式投诉，此事记入了航行日志。
The family made an official complaint to a ship's officer, which was recorded in the log.
但迄今为止尚无官方的正式投诉。
据说，这位董事会成员准备在官方提供的帮助下，提出正式投诉。
The board member reportedly offered help from officials in preparing a formal complaint.
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