国内外关于电子服务质量理论的研究已经有了一系列的研究成果，但主要针对零售网站和商业网站。

At Home and abroad, the theory research of electronic service quality has had a series of research results, but mainly for retail and commercial websites.

youdao

但是，在现实生活中，由于我们对弱自然垄断这一新理论认识的滞后，导致弱自然垄断业务出现了效率低下、服务质量差等一系列弊端。

However, in real life, the backward realization of the new theory, weak natural monopoly leads to lots of problems, such as inefficiency and the poor service quality etc.

youdao

本文从理论和实践两个方面论述了建立数字参考服务质量评估指标体系中涉及的若干主要问题。

This paper introduces some problems involved in the establishment of quality evaluation index system of DRS from the sides of theory and practice.

youdao