本文借鉴外部服务质量测评的相关方法，提出了内部服务质量测评的实施模型，并对其步骤进行了简单论述。
On borrowing external service quality evaluation methods, this paper raises internal service quality evaluation model and give some simple statement on its steps.
文章在梳理总结内部服务质量PZB模型研究的基础上，探索了组织氛围及其构成维度对内部服务质量测评的影响机理及途径。
This paper summarized the studies of PZB model as well as discussed the influence scheme of organizational climate and relevant constructs on measurement of internal service quality.
最后，对油田某装备的用户满意指数测评结果进行了分析，为企业改进产品质量、提高服务质量提供了切实可行的信息。
Finally, an analysis is made of the results of CSI evaluation of an oilfield equipment, providing practical information for the improvement of product and service quality.
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