服务是酒店管理的核心要素，它直接关系到客人对酒店的整体评价。
Service performance is an important key of hotel management. It directly impacts on the guests' assessment.
主题酒店顾客感知服务质量调查问卷一、您对主题酒店服务质量的评价： 第一栏是主题酒店的产品构成要素，第二栏是对要素重要性的评价，第三栏是实际感受 评价，数字代表…
The first column is the products in theme hotel, the second column is the evaluation about the importance of products, and the third column is the actual perceived value.
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