随着服务经济时代的来临，服务业开始扮演越来越重要的角色，服务管理理论研究也迅速走向前沿；
Nowadays service industry is playing a more and more important role, so much concern is given to the management of services.
运用界面管理理论来解释酒店服务体系中的交互行为。
This paper interprets the interactive behaviors according to the theory of interface management.
然而这众多的质量管理理论都是立足于制造型企业并为制造型企业服务。
But most of quality management theories are based on the manufacturing and serve for manufacturing enterprise.
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