对于很多经理人来讲最不显而易见是那些被客户购买的产品和提供给客户的服务(名词形式)。
What's not so obvious to many managers is that every product and service (noun form) that is "purchased" is servicing a customer.
我们的建议就是：应使用名词对服务进行命名；而应使用动词对操作进行命名。
To refine our recommendation: services should be named using nouns, operations should be named using verbs.
然而，通过这种方式思考供应链管理服务，我们会把服务当做名词。
However, by thinking of supply chain management services in this way, we are focusing on service as a noun.
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