本书作者：这本书的一个重要主题是创建和管理用于计划、定义、设计、创建、测试和运营所有服务及自动业务流程的服务工厂。
Book authors: One major theme of the book is the establishment and management of a service Factory to plan, define, design, build, test, and operate all services and automated business processes.
研究表明宽带是一个多用途技术，它不仅对电信产业，而且会对整个经济产生影响，因为它使全新的商业模式、流程及服务成为可能。
Research shows that it is a general-purpose technology with effects not just in the telecoms industry, but all over the economy, as it enables new business models, processes and services.
因此，可以肯定，在未来几年，流程和服务的联姻及融合都需要做得更好。
Thus, the marriage and joining of process and service will need to come together better in the ensuring years.
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