我学到了很多东西，我学会了如何写一份商业计划书，学到了有效的沟通技巧，如何倾听，以及一些我以前不知道怎么做的事情。

I've learned a lot, I've learned a lot about how to write a business plan, about effective communications skills, how to listen, something I didn't know how to do before.

youdao

这些技巧包括倾听，商讨获取/取得同意，有效地沟通，顾问，为客户减少压力，问题的解决，以及商议的销售。

These include skills such as listening, negotiating to win/win agreements, communicating effectively, mentoring, facilitating, problem solving, and consultative selling.

youdao

概述——无论是面对面的交流还是打电话，概述都是让对方知道你一直在认真倾听的特别有效的技巧。

Summarizing - This is a particularly powerful technique for showing the speaker you've been paying attention whether you're in a face-to-face situation or listening over the phone.

youdao