《美国消费者满意指数——电子商务类》报告通过三个主要的电子商务分类（在线旅行社、在线经纪和电子零售网站）分析顾客满意度。

The American Customer Satisfaction Index E-Commerce report analyzes customer satisfaction with three major, e-commerce groups: online travel, online brokerage and e-retail.

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第四章：提出电子商务环境下旅行社的产业价值链整合策略。

Chapter Four: proposing industrial value chain integrated strategies in e-business.

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