利用标准化的手段进行科学防范和细节管理，是现代旅游饭店安全管理的出路。
Scientific prevention and delicacy management with the method of standardization is the choose of modern tourist hotels in safety management.
对重大投诉要及时妥善处理，防范旅游纠纷发酵为群体性新闻事件。
To deal with major complaints in a timely and appropriate manner to prevent the fermentation of tourism disputes for mass news events.
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