Finally, the paper conducts empirical researches with Jing-jin Passenger Dedicated Line to test model of passenger satisfaction management based on customer value. Inspired by Woodruff’s entire process method, the paper develops customer value scale of passenger dedicated line.
然后,在此基础上,从顾客价值的角度研究旅客满意,本文构建了基于顾客价值的旅客满意管理模型,阐述了基于顾客价值的旅客满意管理流程和方法。
参考来源 - 基于顾客价值的客运专线旅客满意研究·2,447,543篇论文数据，部分数据来源于NoteExpress
接着在此基础上，说明旅客期望和旅客满意的对应关系。
Then on this basis, the relation between visitors expectations and tourists satisfaction is indicated.
结合旅客的出行心理，给出了将旅客出行成本折算成旅客满意度的方法。
By taking traveling psychology into account, passengers' satisfaction was investigated according to their traveling time and cost.
最后，结合京津客运专线开展实证研究验证基于顾客价值的旅客满意管理模型；
Finally, the paper conducts empirical researches with Jing-jin Passenger Dedicated Line to test model of passenger satisfaction management based on customer value.
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