《方针目标:现实的蓝图》包括：《顾客满意》、《领导层指南》、《方针目标》、《质量策划》、《资源管理》、《持续改进》等10册。
“我相信我们不会与国有化打交道，”Emanuel称，“那不是目标并且我们也不认为那是正确的政策方针。”
"I believe we will not have to deal with nationalization," said Emanuel, "and that is not the goal nor do we think that is the right policy objective."
公司总经理制定了质量方针、质量目标和质量承诺(见《质量手册1.0》)，并在公司内得到理解、实施和保持。
General manager set down quality polity, quality objective and quality commitment (see quality Manual 1.0), and should be comprehension, implement and maintainance within the company.
各部门的质量目标应当是可以测量的，并且与公司总的质量目标和质量方针保持一致。
The quality object of each department should be measurable and keep consistent with the general quality object and quality guideline.
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