例如，他说明道，“几乎没有酒店提供手头可以阅读的好书或图书医疗来指引顾客他们接下去应该读什么。”
For example, he notes, “Almost no hotel has any good books to hand or bibliotherapists to guide clients to what they should be reading next.”
倾听顾客的心声：尽管沃尔玛的标志性的迎宾员很友好，他们只能说声你好并给你指引正确的方向，真正能做的并不多。
Listen to your customers: While Walmart's iconic greeters are friendly, they can't really do much more than say hello and point you in the right direction.
塞娅能以700多种不同的方式回答顾客的问题和抱怨，指引他们到相关楼层，同时和他们闲聊几句。
Saya is capable of responding to shoppers’ questions and complaints in more than 700 different ways, directing them to the relevant floors and making small talk in between.
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