学习如何加强呼叫中心文化，以及通过积极的加强型小组指导培养话务代表的合作。
Learn how to enhance the Contact Center culture and cultivate agent cooperation through Positive Reinforcement Peer Team Coaching.
关系营销为处理渠道成员关系提供了一种思路，关系营销的双向沟通、合作、双赢等本质特征为关系型营销渠道提供了指导思想。
Relationship marketing provides a way of handling the relation among channel members, especially its essence such as bilateral communication, cooperation and double wins.
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