最糟糕的抱怨方式是打电话倾诉。

The worst way to complain is over the telephone.

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有些人抱怨电子红包只是让顾客花更多钱的一种方式。

Some people complain e-hongbao is just a way to make customers spend more money.

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一些人抱怨这是“极其复杂做生意方式”，戈尔曼先生也承认。

Some have complained that it is "extremely complicated to do business with", admits Mr Gorman.

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