目的对护理质量缺陷相关因素进行分析，制定防范措施，提高护理质量。
Objective: To analyze the nursing quality deficiency and its distribution in medical and surgery departments for establishing countermeasures and improving the nursing quality.
结果提高了门诊的护理服务质量，使门诊护理质量缺陷控制的针对性增强。
Result This practice improved the quality of nursing, and strengthened the focus of quality control in outpatient department.
做好护理质量缺陷分析，可加大护理质量控制力度，降低临床护理质量缺陷发生率。
Analysis on deficit in quality of nursing could strengthen nursing quality control, and reduce the rate of deficit in clinical nursing quality.
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