但是有一家航空公司赚取的利润最多，也因胡乱处置行李收到更多投诉。
But one airline stands above all the others for collecting the most from its customers to transport luggage and in complaints that those bags have been mishandled.
因此他给航空公司提交了一份投诉，邮件中礼貌地讲述了他遇到的麻烦。
So hesent the airline a brief, polite email, mentioning the problem.
易捷航空是使用Twitter的最新近一批旅游企业之一，利用其处理投诉个案、获取客户反馈，总体上树立一家友善的、有爱心的航空公司的形象。
EasyJet is one of the latest travel companies to appear on Twitter, using the site to deal with complaints, get feedback from customers and generally present itself as a friendly caring airline.
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