这种方法旨在简化通常的投诉程序。
The approach was intended to short-circuit normal complaints procedures.
如果投诉属于个案问题，应对解决有关投诉的任何船上投诉程序的结果予以考查。
If the complaint relates to an individual case, an examination of the results of any on-board complaint procedures for the resolution of the complaint concerned should be undertaken.
确保员工的基本训练和食品安全卫生控制准则，以及处理有关食品卫生的投诉程序。
Ensure that team member are trained on the basic hotel hygiene and food safety control standards, as well as procedures in handling complaints on food hygiene.
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