首先，请将您的详细投诉以书面形式寄到：南海岸，南丘奇大街，埃塞克斯大厦，收件人为信用卡服务部高级经理，邮编为 Essex SM99 4PL。
To begin with, please detail your complaint in writing to: The Senior Manager, Card Services, Essex House, Southchurch Avenue, Southend-on-Sea, ESSEX SM99 4PL.
投诉是另一种形式的建议，当然也涉及投诉者的利益。
Complaints are another form of suggestion, where the interest of complainant is also involved.
处理客人和职员询问，以彬彬有礼而有效率的形式，报告投诉或问题如果没有立即的解决能被发现，当向上级汇报并跟踪结果。
Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing feedback a prompt follow up.
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