参考借鉴了故障树分析和因果图，对顾客投诉根本原因分析方法提出了整体设计。

Fault tree analysis and cause-effect diagram as reference, the root cause analysis method on the customer complaint is designed.

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分析了读者对图书馆出纳台服务投诉的原因及方式，提出了解决问题的相关策略。

This paper analyzes on the reasons and methods of readers' complaints on the services of library's circulation desk, and puts forward some relevant tactics for solving these problems.

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对客户投诉的问题，组织各部门进行原因分析和进行改善。

Organize root cause analysis and corrective action according to customer complaint.

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