里兹的做法是只雇用那些热爱服务事业的员工，然后利用技术来管理并增进客服工作的效果。

They hire employees who love service and then use technology to manage and enhance the customer service experience.

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在2010年，将有更多通过技术辅助的客服职位回归美国本土。

This year, look for more of the technology assisted customer service jobs to be transferred back to the US.

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也许你还需要进行部分的改写工作，不过这些参考文档在技术细节上确实是恰到好处的，因为客服代表的工作就是要快速解决客户问题，保持尽量短的客服通话时长。

You might need to do a bit of rewriting, but the technical details are usually spot-on because support reps are focused on solving problems quickly to keep average call times low.

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