CS战略即“使用户满意”战略。CS战略属性表明，它对图书情报服务具有潜在价值、现实价值和未来价值。

The attributes of CS strategy, or customer satisfaction strategy, indicate that it has potential, realistic and future values for library and information services.

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Luke使用了一个公司的例子，这家公司的战略目标细分为“全球”、“社会”和“移动”三个属性。

Luke USES the example of a company that had strategic goals that distilled down to being the attributes of "global", "social" and "mobile".

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综合，意味着将组织视为一个整体，并以包括核心能力、战略目标、行动计划与工作系统在内的关键业务属性为基础。

Synthesis means looking at your organization as a whole and builds on key business attributes, including your core competencies, strategic objectives, action plans, and work systems.

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