我的一些客户开始拒绝与我通电话，因为他们发出的书面文函(电子邮件或即时通讯)没有激起我对此种沟通方式的信心。
Some clients I've had have refused to speak with me by phone, while their written communication failed to inspire me with confidence.
幸好没有什么敏感的电子邮件或文字，但这一事件破坏了任何的信心，我曾在电话中和是非常令人担忧。
Thankfully there was nothing sensitive in the email or text, but this incident has destroyed any confidence I had in the phone and is very worrying.
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