我明白了这个意思,它很快就成为了我的新哲学。
丹尼尔:我明白了。
挂掉电话时,我已经清楚了我的问题以及如何解决的方法,也让我明白了现在大多数公司客服是如何操作的。
I got off the phone with a much clearer sense of the problem and how to fix it and it occurred to me that's how most customer service works.
I got interested in this--well, I got interested in this as a developmental psychologist watching my own children laugh and trying to figure out what it is that made them laugh.
我对笑感兴趣…,身为一个长成心理学家,当我看到我孩子笑时,我就对这个议题感兴趣了,我想弄明白是什么令他们笑的。
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