而事实上，这样做会激怒顾客并在酒店与其最忠诚的客户之间筑起鸿沟。
Truth is, it's irritating customers and may create a wedge in the relationship between a hotel brand and its most loyal guests.
忠诚的客户越来越少，全球竞争日益激烈，这些因素让销售额更加难以预测。
Customers are less loyal, and global competition more fierce, making it difficult to predict where sales are going.
你希望与之进行对话的客户可以被分为几类——现有的客户、新的客户、忠诚的客户、供应商和其他。
In deciding who you want to talk to, there are different classes of customers - existing customers, new customers, loyal customers, suppliers and more.
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