本文利用偏最小二乘回归分析方法和四分模型找出影响顾客满意度的关键因素。

This paper use partial least squares regression analysis and quarter of the model to identify the key factors affecting customer satisfaction.

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由此可见，员工满意度是影响顾客满意度、企业满意度及企业经营效益的关键因素。

This shows employee satisfaction is the key factor which affects customer satisfaction, enterprise satisfaction and enterprise operation performance.

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随后，对于低成本民营航空公司与国有航空公司在顾客满意度主要影响因素方面的区别作了细致的分析。

Then the paper analyzes the difference of the key factors of customer satisfaction between the low-cost private airlines and state-owned airlines.

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