创建计划文档：一个ODC计划应该包括记录资源分配，工作进度以及评估步骤。
Create planning documents: an ODC plan should include recording the allocation of resources, working effort, and assessment steps.
类似的一个确认是发生在当事件记录进入Closed状态的时候，因为质量保证小组可能创建一个新的工作请求来跟踪他们工作进度。
A similar validation happens when the incident record is being moved into the Closed state since the Quality Assurance team may create a new work request to track their work effort.
她还知道她周四去上班时，就会看到一张记录当周工作的便条，还会看到一个工作进度文件夹，这让她得以接着凯斯拉女士的工作做下去。
She also knows that when she goes to work on Thursday, a note tracking the week's activities will be in place, as will a work-in-progress folder, so she can pick up where Ms. Keesler left off.
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