对宾客的招待 the entertainment of guests
对宾客给予应有的待遇 entertainment
对宾客要求的回应 Responding to guest requests
礼宾部对客服务员 Concierge GSA
他对宾客是来者不拒,有才能的让他们各尽其能,没有才能的也提供食宿。
Never refusing anyone who came to hime, he let the talented people do what they could and also offered food and lodging to the mediocre.
基于有形展示的视角,论文采用实证方法,研究饭店无形服务对宾客体验过程质量的影响。
So it is favored to take the intangible service embodied with tangible evidences, and to promote the experience of process quality for guests.
本文对宾客互动的重要性、互动形式作以阐述,并对如何加强宾客互动管理提出几点意见。
The article expounds the importance and forms of Guest - interaction. It proposes several Suggestions about how to strengthen the management of Guest-interaction.
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